Returns policy

The Customer has the right to withdraw from the contract.

Under art. 27 of the Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2014, item 827, as amended), you have the right to withdraw from this contract within 14 days. Every Customer who is a Consumer has the right to withdraw from a contract concluded at a distance without giving a reason. The right to withdraw from the contract is available within 14 calendar days from the moment the Customer or a third party indicated by him other than the carrier takes possession of the Goods.

The right to withdraw from the contract does not apply to the Customer in relation to contracts specified in art. 38 of the Act of 30 May 2014 on Consumer Rights, among others. in the following situations:

for the provision of services, when the entrepreneur has fully performed the service with the express consent of the Consumer, who was informed before the commencement of the provision that after the entrepreneur has provided the service, he will lose the right to withdraw from the contract;
in which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the expiry of the period for withdrawal from the contract;
in which the subject of the provision is a non-prefabricated item, manufactured according to the Consumer’s specifications or intended to meet their individual needs;
in which the subject of the provision is an item that spoils quickly or has a short shelf life;
in which the subject of the provision is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;
in which the subject of the provision are items that, due to their nature, are inseparably connected with other items after delivery.

In order to exercise the right to withdraw from the contract, you must inform the Seller of your decision to withdraw from this contract by means of a declaration sent to us by post or electronically to the above correspondence addresses.

To submit a declaration regarding withdrawal from the contract, you can use the template form provided by us, which is Annex No. 1 to the Regulations of the Online Store. Using the template form is not obligatory and in no way affects the exercise of the right to withdraw from the contract.

To meet the 14-day deadline, it is sufficient to send the Customer’s declaration of withdrawal from the contract before its expiry.

Effects of withdrawal from the contract:

If the Customer withdraws from the contract, the contract is considered not concluded, and the Consumer is then released from all obligations. What the parties have provided to each other is subject to return in an unchanged state, unless the change was necessary within the limits of ordinary management. The return should take place immediately, no later than fourteen days from the date on which we were informed of your decision to exercise the right to withdraw from this contract. We will return all payments received, including the costs of delivering the goods (except for additional costs resulting from your choice of a delivery method other than the cheapest standard delivery method offered in our Online Store).

The Online Store may withhold the refund until the Goods are received from the Customer or until proof of their return is provided, depending on which event occurs first.

Please return the Goods to the above address no later than 14 days from the date on which you informed us by letter or e-mail about your withdrawal from this agreement. The deadline is also met if you return the goods before the expiry of the 14-day period.

We inform you that you will be required to bear the direct costs associated with returning the Goods.